welcome to the she-asks-shop.com and she-asks.com website (the ‘websites’). by accessing these websites, you agree to these terms and conditions (the ‘terms’). if you do not agree to them, you may not use the websites and should leave immediately.
the following terms and conditions apply to all purchases made on www.she-asks-shop.com and through www.she-asks.com.
GENERAL INFORMATION
the websites are provided by:
company name: SHE ASKS
address:
please do not hesitate to contact SHE ASKS:
mail: hi@she-asks.com
phone:
IMPORTANT NOTICE
before placing an order please read through these Terms.
these terms apply when you purchase an item from this website. the terms may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity, or relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. any reference to “you” or “your” means you as a user of the websites, any reference to “we”, “us” or “our” means SHE ASKS (website and shop).
if you do not accept these terms, you cannot order or purchase products on this website.
you have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier received the item.
our store is hosted on Mozello (https://www.mozello.de). they provide us with the online e-commerce platform that allows us to sell our products and services to you.
PLACING AN ORDER
the online shop is open 24 hours a day but may be closed due to maintenance services. to the extent possible, we try to perform such maintenance services during the night central european time.
an order placed on a german public holiday or during the weekend will be processed on the following business day.
all items are made to order and your time of arrival may take up to 4 weeks.
DELIVERY ADDRESS
we can only process your order if the delivery address is a residential address or a business address in the area we deliver to. we do not deliver to PO boxes.
among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
your payment details are incorrect or cannot be verified
your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
there is an inadvertent error on this website, such as a payment error or the like
contracts can only be concluded on the websites. we do not process orders made in letters or faxes.
ORDER VALIDITY
before submitting the order, you have the option of changing the information that you have provided including payment information or delivery and billing information.
when you complete your order through clicking in our online shop, enter your payment information and the receipt appears on your screen you are bound by the contract of purchase.
if you experience any problems or made a mistake while placing your order, please contact us, monday-friday 9 am to 7 pm.
your order has been confirmed when you receive a confirmation email from SHE ASKS.
after the conclusion of the contract, the provisions on withdrawal apply, see below.
ACCESS TO THE CONTRACT
you will receive a confirmation of the content of the contract by email. we store concluded contracts, including the order confirmation, for a reasonable amount of time, and we recommend that you save this information as well; they may not necessarily be available on this website subsequently.
MEANS OF PAYMENT
we accept the following means of payment:
paypal
prepayment via bank transfer
we do not accept other methods of payment. check out the payment policies via our privacy policy.
PAYMENT PROCEDURE
your order will be made to order after we received your payment.
DELIVERY AND PRICES
there may be additional duties and tax fees dependent upon country specific import laws. no additional taxes or customs duties are charged for products that are shipped within the european union. if your SHE ASKS order requires international shipping, please be aware that your order may be inspected by customs authorities. there are additional duties and tax fees depending on country specific import laws. you, the buyer, are responsible for these additional charges, and please note SHE ASKS has no control over these charges.
DELIVERY
we deliver to Germany and the EU within 14 to 30 business days, because every order is made to order individually. If you order several items and one or more are out of stock, we will partially ship the products available and inform you via email about the delivery window of the remaining products.
we ship to Germany and the EU, if we do not deliver to your country you will be prevented from selecting that country at the point of ordering, please contact us via mail then.
we will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control such as if a package is lost by one of our carriers. this condition does not affect your statutory rights.
if you do not pick up the parcel or take any action regarding the delivery and the parcel is shipped back to us, we will charge all shipping fees.
if the package is not picked up and any kind off fee is added, you are responsible for the extra cost and will be charged all costs and expenses associated with the return shipment. this includes freight charges, any extra payments, duties, taxes, return charges, any additional fees, etc.
please note that the risk of loss of or damage to the products passes to you after delivery. if the package appears to be damaged or ripped open, you should refuse to receive the products. if you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under “Non-conforming products and incorrect products”.
we reserve the right to change the prices and are not responsible for any printing errors.
CURRENCY
the prices on the website are shown in EUR only. we have no display of VAT due to the application of the small business regulation (§ 19 UStG (Germany)).
ORDER TRACKING AND VIEW HISTORY
when you place an order on our website, you will receive a tracking number and link in a separate email to track your order. please always contact SHE ASKS if you have questions regarding the status of your order.
RETURNS AND CANCELLATION
if you want to return your item contact SHE ASKS via hi@she-asks.com
the withdrawal period will expire 14 days after the date on which you or a third party other than the carrier received the item.
all items shall be returned to:
SHE ASKS
Lisa van Wersch
Germany
REFUND
to prevent fraud, we are only able to refund the amount to the original method of payment that was used to place the order. we are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier.
NON-CONFORMING PRODUCTS AND INCORRECT PRODUCTS
if your products are non-conforming or we have delivered the incorrect products, please contact us via mail. you are not responsible for costs associated with the return of non-conforming or incorrect products. if you notice the non-conformity or we have delivered incorrect products at the time of delivery, you should refuse to receive the products.
in case of non-conforming or incorrect products, you can choose between the following options:
return the products with a shipping label provided by us and receive a refund of the purchase price when we have processed the returned products,
return the products with a shipping label provided by us and receive similar products when we have processed the returned products, provided we can supply an equivalent.
when contacting SHE ASKS you will be asked to describe what is wrong with the products including a picture with a file size under 1 megabyte.
but we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
UPDATING THIS WEBSITE
we do our best to update our website and to ensure that prices, offers, descriptions and other information concerning the products are correct. typographical errors and errors in prices, offers, descriptions and other information concerning the products may occur, and sometimes we discover that the prices on goods are incorrect.
FORCE MAJEURE
we are not responsible for delays or failure to meet our obligations in relation to these terms and conditions, if the delay or the non-compliance is due to events beyond our control.
THE COMPLETENESS OF THE CONTRACT
these terms and conditions constitute the complete terms of the contract between us.
these terms of service and any separate agreements whereby we provide you services shall be governed by and construed in accordance within the laws of Germany.
INVALIDITY
if one or more of the provisions in the terms and conditions are declared fully or partially invalid, the remaining provisions still apply.
ASSIGNMENT
we are entitled to assign our rights and obligations under the contract with you to third parties. the standard of the service you receive will not be impaired by the assignment. we will notify you of such possible assignment. by accepting these terms and conditions you consent to any such future assignment. at the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
PRIVACY POLICY
we treat your personal data confidentially. please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of this website in general.
RIGHT TO COMPLAIN
in case you wish to complain about products purchased from us, please contact SHE ASKS. when submitting the complaint, you must state our email address: hi@she-asks.com
CHANGES TO TERMS OF SERVICE
you can review the most current version of the terms of service at any time at this page.
we reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website. it is your responsibility to check our website periodically for changes. your continued use of or access to our website or the service following the posting of any changes to these terms of service constitutes acceptance of those changes.
CONTACTING US
if you would like some help when ordering, have a query about your order or to provide us with feedback on our service, please email hi@she-asks.com